There’s a lot of writing coming up but give it a read because it should answer any questions you have, if it doesn’t drop us an email on the Contact page and we will answer your question as soon as possible.
We use an European Deliveries Poste for all deliveries. If the recipient is not in when the delivery is attempted the driver will leave a ‘while you were out’ card, which will tell you how to arrange a second delivery attempt. If you are out when this second delivery is attempted the parcel will be left at the local depot for collection. After 5 working days if the parcel has not been collected the parcel will be returned to us, they charge us £15.00 to return a parcel and we will pass this cost on to the customer if this happens.
From time to time you may need to return goods back to us, all returns need to be back to us within 14 days of receiving the order for a refund to be made, if the return is sent back after this time we will only be able to exchange the product. All items need to be returned unworn, unwashed and in the original packaging with tags still attached. Please return goods using a trackable service as we cannot accept any responsibility for items lost in the post on the way back to us. When exchanging goods you will receive email notification when we dispatch the replacement, just like you did with the original order. When refunding an order you will receive an email letting you know when the funds have gone back to you. Please note that it usually takes the banks 48 hours or so to give you your money back. Once you receive your email notification give it a couple of days before checking your bank account, if you still haven’t received the money back give us a shout and we will look into it for you, although we can’t hurry the banks up we can double check that the refund was processed correctly.Please note we cannot refund any postage costs unless items are returned faulty. In the case of faulty goods, you will need to return them back to us, if we agree there is a genuine manufacturing fault we will refund the full transaction cost, plus your return postage.
All the information you give to European Brotherhood will never be passed onto a third party.
All prices listed include European Tax. We reserve the right to change prices (and/or) special offers at any time without prior notice.To be honest it’s all pretty standard stuff and we will always try to treat you how we would like to be treated oursevles.